Massage Therapy Course FAQ – Frequently Asked Questions
This massage therapy course FAQ answers the most common questions about Massage Manual. Please check this page or ask our chatbot before contacting us. Still need help? Reach out through the contact form or email us, and we’ll reply within 24 hours.
The Massage Therapy Courses are designed for students preparing for licensing exams. They offer comprehensive course bundles and 150 days of unlimited access with a subscription. In contrast, the Massage Therapy Strive Courses are for professionals involved in the annual STRiVE Quality Assurance (QA) program, offering individual courses with a shorter, 60-day access period. Both course types provide flexible learning and include practice quizzes and case studies to help students deepen their knowledge and skills.
A 2FA code, which stands for two-factor authentication code. Two-Factor authentication code will be sent to the email your have registered within 3 minutes. If you don’t see the email in your inbox, please check your junk mail folder or try to wait a while before requesting another code. If you still have problems, please reach out to support@massagemanual.ca.
Yes! Massage Manual is designed to align with licensing standards across Canada, including Ontario, BC, New Found Land & Labrador, and more.
No problem. Our course is beginner-friendly and perfect for refreshers. We break down complex topics into simple, understandable lessons.
Nope! Everything you need is included—video lessons, quizzes, study guides, and more. You can use the textbook as a reference to cross check the facts.
Absolutely. Our platform is mobile-friendly so you can study wherever life takes you.
While we can’t guarantee a pass, we do guarantee that you’ll be better prepared, more confident, and equipped with the tools to succeed. Many students who’ve failed before pass after taking our course.
Please contact us by email at support@massagemanual.ca
, or use the Contact Us form below.
Most common questions are answered in our FAQ section. If you don’t find your answer there, please include detailed information—and for technical issues, a screenshot would be very helpful.
We’ll respond within 24 hours.
Please review our refund policy on the ‘Terms and Conditions’ page to fully understand our refund conditions.
In the video player, go to the bottom-right corner and click Settings. There you can adjust playback speed, and enable/disable captions. Currently, we only provide English subtitles.
Account sharing is strictly prohibited. For security and compliance purposes, our system records the IP address associated with each login attempt. If we detect that an account is being shared among multiple users, we reserve the right to suspend or terminate the account without prior notice.
In addition, you cannot access your account on multiple devices simultaneously. Only one active login session is permitted at a time. If the same account is used to log in on another device, the existing session will be automatically logged out.
If you can’t access the membership content, you may have been logged out. For security reasons, the system requires you to log in again after closing the website, after a period of inactivity, or when you log in from a different device (which will log out your previous session). Simply click the My Account button at the top right to check your login status.
It’s possible that your cookies have expired. Please clear your browser cache (see “How to clear browser cache” in the FAQ) and then try logging in again. If that doesn’t work, please try using a different browser or device. If you’re still unable to log in, please contact our support team at support@massagemanual.ca
and include detailed information along with a screenshot.
1: Click the three dots (top right)
2: Settings → Privacy and security → Delete browsing data
3: Set the time range to “All time,” then select Browsing data, Cookies and other site data, and Cached images and files.
4: Click Clear data
Please follow the troubleshooting steps below.
Step 1: Determine Whether the Issue Is on Your End or Ours
A. Try a Different Browser
Please try accessing the videos or PDFs using a different browser (Google Chrome, Google Incognito mode, Microsoft Edge, Firefox, or Safari).
B. Try a Different Device
Please try accessing the videos or PDFs from a different device (computer, tablet, or smartphone).
If the videos or PDFs work correctly in a different browser or on a different device, the issue is likely on your end rather than with our website or video server.
If the Issue Is on Your End
1. Browser Cache or Session Issue
Cause:
Your browser may be storing outdated or corrupted cache files, cookies, or login session data, which can interfere with video playback or PDF functionality.
Solutions:
- Log out and restart your device.
- Clear your browser cache and cookies completely. If you’re unsure how to do this, please refer to our FAQ.
- Sign back into your account.
- If the issue persists, try using Google Chrome’s Incognito Mode.
2. VPN or Network Issue
Cause:
Some public networks, workplace networks, school networks, or VPN services may restrict access to our video cloud server.
Solutions:
- Disconnect your VPN and try again.
- Switch to a different internet connection.
- If possible, use your mobile data connection to test whether the videos load properly.
- Restart your modem/router if you are using a home network.
3. Request Limit Reached
Cause:
Frequent fast-forwarding, rewinding, or repeatedly refreshing the video page can generate a large number of requests within a short period of time. This may temporarily trigger our security or rate-limiting system.
Solutions:
- Wait 5–15 minutes before trying again.
- Connect to a different network or change your IP address (for example, switch from Wi-Fi to mobile data or use another internet connection).
- Try accessing the videos from a different device.
- Avoid excessive fast-forwarding, rewinding, or repeatedly refreshing the page.
- Refresh the page once and allow the video to load normally.
If you have tried all the steps above and are still experiencing issues, please contact our support team. Kindly include as much detail as possible, such as screenshots or screen recordings, to help us investigate the problem more efficiently.
We exclusively use Woopayments from Woocommerce for all transactions, including credit card payments. This means that all payment information is securely processed through Woopayments, ensuring that our website is not involved in the customer payment process.
To help protect our customers from fraudulent transactions, we have recently introduced additional fraud filters. Your payment may be declined or blocked if any of the following conditions are detected:
If your payment is declined or blocked, you can:
|
If you cannot access membership content and have not received an order confirmation email, your order may still be Pending or Cancelled, which means the payment was not successfully completed. To verify your order status, log in to your account and go to My Account → Orders using the menu on the left. There, you can check whether your order is marked as Pending, Cancelled, or another status.
Although your bank account may appear to show a charge, this is usually a temporary authorization hold rather than an actual payment. Your money has not been taken; it has simply been placed on hold by your bank.
Normally, the funds are released within 2–3 business days, although the exact timing depends on your bank.
We do accept Apple Pay or Google Pay. If your payment fails and you need to update your address or postal code, please follow the steps below:
